BT and Version One Save Lives with Automated Fax Solution
BT’s implementation of an automated fax solution from Version One (V1 Document Management's UK sister company), is enabling up to 30,000 faxes every month to be sent automatically to the emergency services, Internet service providers and customers, informing them of incidents with the network and planned engineering works.
With the automated fax solution, DbFax, problems with the 999 service can be reported to emergency services up to 45 minutes more quickly than when faxing was done manually, helping to save lives.
Prior to implementing DbFax, if there was an incident on the network, such as a cut cable, BT would have one person looking up the customers, authorities and services affected on the database and then creating the data, and 2-3 others manually faxing out incident reports. Now it’s all done electronically. DbFax automatically looks up which numbers to send the faxes to and then instantaneously sends them out without any human intervention.
Andy Sutcliffe, Solutions Engineer from BT says, “DbFax is saving 45 minutes per incident and as there are up to 90 incidents every day across the UK and Ireland, the total timesavings are phenomenal! Most importantly, with DbFax, informing the emergency services that there is a fault with the 999 service can be done more quickly than ever before, ensuring their incident management procedures are underway within moments of the problem being detected. This includes police getting mobile phones to doctors’ surgeries and medical centers in the affected area.”
BT’s reporting of incidents and planned works has been truly revolutionized thanks to DbFax - we couldn’t live without it!
- Andy Sutcliffe, BT
DbFax is tightly integrated into BT’s incident management system, which was developed in-house using Oracle and an Oracle web tool. The faxes, produced electronically and sent out directly from this system, include details about where the problem is or will be, who and which services are or will be affected and how long the incident or engineering work is expected to last.
With the automated fax solution, DbFax, problems with the 999 service can be reported to emergency services up to 45 minutes more quickly than when faxing was done manually, helping to save lives.
Prior to implementing DbFax, if there was an incident on the network, such as a cut cable, BT would have one person looking up the customers, authorities and services affected on the database and then creating the data, and 2-3 others manually faxing out incident reports. Now it’s all done electronically. DbFax automatically looks up which numbers to send the faxes to and then instantaneously sends them out without any human intervention.
Andy Sutcliffe, Solutions Engineer from BT says, “DbFax is saving 45 minutes per incident and as there are up to 90 incidents every day across the UK and Ireland, the total timesavings are phenomenal! Most importantly, with DbFax, informing the emergency services that there is a fault with the 999 service can be done more quickly than ever before, ensuring their incident management procedures are underway within moments of the problem being detected. This includes police getting mobile phones to doctors’ surgeries and medical centers in the affected area.”
DbFax is tightly integrated into BT’s incident management system, which was developed in-house using Oracle and an Oracle web tool. The faxes, produced electronically and sent out directly from this system, include details about where the problem is or will be, who and which services are or will be affected and how long the incident or engineering work is expected to last.
Sutcliffe adds, “We used to have eleven centers managing incidents and now there are just two as a result of more efficient processes, which have largely come about thanks to DbFax. BT’s reporting of incidents and planned works has been truly revolutionized thanks to DbFax - we couldn’t live without it!”
